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There are four options available to help you remotely help students and teachers with their managed devices.
- Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
- Quick Assist is a Windows 10 application that lets two people share a device over a remote connection.
- TeamViewer is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune.
- Remote control is included in Microsoft Endpoint Configuration Manager. It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer.
| Features, platforms, licensing | Teams | Quick Assist | TeamViewer (Intune) | Remote control (ConfigMgr) |
|---|---|---|---|---|
| Remote view and control | ||||
| Chat | ||||
| File transfer | ||||
| Elevated admin access | ||||
| Unattended access | ||||
| Simultaneous remote control | ||||
| Multi-user support | ||||
| Remote actions | ||||
| Over-the-internet support | ||||
| Audit reporting | ||||
| Support for all platforms (Windows, iOS, Android, macOS) | ||||
| Integrated with Windows 10 – no additional app required | ||||
| Requires device to be co-managed by Configuration Manager and Intune | ||||
| Requires additional licensing* |
* Teams requires Microsoft 365 licensing. Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune. Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.
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There are four options available for remotely administering devices managed by Microsoft Endpoint Manager:
Assignment Option Metadata Summary. Let’s see the Overview + Create of the Intune administrative template summary! Summary Name - Windows 10 Device Restrictions Description - Test New Intune Administrative Template - Group Policy Template Configuration settings Turn off System Restore - Enabled Scope tags test Assignments Included groups - DeviceGroupACNMDM Excluded groups. Quick Assist: a Windows 10 app where two people can share a device over a remote connection. TeamViewer: a third-party program that enhances remote access and support. Remote Control: a feature that helps you to remotely administer devices and provide assistance.
- Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
- Quick Assist is a Windows 10 application that lets two people share a device over a remote connection.
- TeamViewer is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and TeamViewer integration enables remote support using TeamViewer and the connector is managed directly in Intune.
- Remote control is included in Microsoft Endpoint Configuration Manager. It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer.
| Features, Platforms, Licensing | Teams | Quick Assist | TeamViewer (Intune) | Remote control (ConfigMgr) |
|---|---|---|---|---|
| Remote view and control | ||||
| Chat | ||||
| File transfer | ||||
| Elevated admin access | ||||
| Unattended access | ||||
| Simultaneous remote control | ||||
| Multi-user support | ||||
| Remote actions | ||||
| Over-the-internet support | ||||
| Audit reporting | ||||
| Support for all platforms (Windows, iOS, Android, macOS) | ||||
| Integrated with Windows 10 – no additional app required | ||||
| Requires device to be co-managed by Configuration Manager and Intune | ||||
| Requires additional licensing* |
Intune New Remote Assistance Session
Intune Remote Assistance Ios
Intune Remote Control Windows 10 Pro
* Teams requires Microsoft 365 licensing. Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune. Remote Control is a feature of Configuration Manager and requires Configuration Manager licensing.